STC to Acquire 120 New Buses to Alleviate Terminal Delays and Enhance Passenger Experience

The Intercity State Transport Company (STC) has announced plans to acquire nearly 120 new buses by the end of this year to address growing public frustration over significant terminal delays and the deteriorating condition of its current fleet. This strategic move aims to ease the mounting pressure on the company’s operations and restore passenger confidence following a recent surge in complaints. Management at the state-owned transport provider acknowledged that the current number of vehicles is insufficient to meet the rising demand for reliable long-distance travel, particularly during peak travel periods.

The decision to expand the fleet follows the circulation of viral social media videos depicting frustrated passengers stranded at various terminals across the country. These recordings highlighted systemic issues, including long wait times and aging bus conditions that have impacted service standards. In response, STC’s Deputy Managing Director, Nuru Hamidan, emphasized that while the company is aware of the operational challenges, maintaining high safety standards remains their top priority. He noted that many delays are caused by mandatory, rigorous technical inspections that every bus must undergo after completing a journey to ensure it is fit for its next trip.

While awaiting the arrival of the new fleet, STC has implemented interim measures to manage the current backlog of passengers and stabilize service delivery. The company is actively partnering with other reputable transport operators to help handle excess demand and minimize further disruptions at its terminals. This collaborative approach is intended to provide more consistent travel options for the public in the short term. As one of Ghana’s oldest and most established public transport providers, STC’s latest investment is a critical step in maintaining its competitive edge against private operators while continuing to offer safe and reliable routes both locally and across international borders.